Frequently Asked Questions
We understand that navigating mental health care can lead to many questions. This page is designed to provide clear answers to common inquiries about our clinic, treatments, and billing. If you don't find the answer you're looking for, we invite you to contact our office directly.
Treatment & Services
Who do you serve?
We provide compassionate outpatient psychiatric care for children ages 6 and older, adolescents, adults, and older adults.
Can I use telehealth from out of state?
To receive care via telehealth, patients must be physically located within the state of West Virginia at the time of their appointment.
Do parents need to be present for minor visits?
Yes, a parent or legal guardian must be present during appointments for all minor children to ensure collaborative care and safety.
Do you provide court testimony?
We do not perform forensic work or court testimony. If testimony is legally requested, a fee of $475 per hour is applied for all related time.
What is your clinic's behavior policy?
We maintain a zero-tolerance policy for abusive behavior toward our staff. We strive to provide a safe, healing environment for everyone.
How do I request a medication refill?
Please call the office directly for all medication refill requests. We recommend reaching out at least one week before you run out.
Billing & Logistics FAQs
What insurance do you accept?
We accept several major plans including BlueCross BlueShield, Aetna, Cigna, and Medicare. It is the patient's responsibility to verify exact coverage and benefits with their insurer before the first visit.
What are the cash-pay rates?
For patients not using insurance, our standard rates are $250 for an initial intake evaluation and $150 for 30-minute follow-up appointments.
When is payment due?
All copays, coinsurance, and fees are collected on the day of the visit, prior to the start of the appointment.
What is your cancellation policy?
We require 24 hours' notice for cancellations. Commercial insurance patients will be charged a $50 no-show fee. Care may be terminated after 2 no-shows without communication.